Donations and Volunteer Coordinator

Akron, OH

Full Time

Entry Level

Job Title: Donations and Volunteer Coordinator
Hourly Rate: $16-$19
Terms: Full-time (Non-Exempt) 40 hours per week
Location: On-site
Department: Development
Reports to: Director of Development

ACCESS, Inc. Is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Karla Straus Director of HR Coordinator, [email protected]

ACCESS is dedicated to assisting women and children in our community that are experiencing homelessness. The agency encourages the development of self-esteem and promotes the attainment of self-sufficiency through its commitment to providing a safe, supportive and holistic environment and through its programs of housing, education, advocacy and empowerment.

About the Role:
At ACCESS Shelter, we recognize we are unable to successfully fulfill our mission without the generosity and assistance of our volunteers. Therefore, providing excellent experience to those supporting the agency is a critical responsibility of this position. Additional responsibilities for the Volunteer Coordinator include:

Donations

Assisting in cultivating and sustaining relationships with businesses and individuals in the community
Communicating with the Engagement Team and other ACCESS departments regularly to identify agency’s donation needs
Soliciting monetary and in-kind donations, as appropriate, and in accordance with the needs of the agency
Coordinating the pickup and/or delivery of donations to the shelter
Managing the donation room, including receipt, valuation, and storage of incoming, in-kind goods
Accurately and consistently entering data into the agency’s donor management system and developing reports using the software, as needed
Writing and sending letters, cards, and emails of acknowledgment to “in-kind” donors in a timely manner
Responsible for administrative tasks along with holiday Adopt-A-Family program.
Maintaining an updated wish list for the agency and coordinating weekend meal donations
Performing other duties as assigned by the Director of Development.

Volunteers

Recruiting, training, and supervising new volunteers, including for the agency’s major fundraisers. 50% volunteer retention expectation for prior year volunteers. 30% additional volunteer retention for current year.
Communicating with the Engagement Team and other ACCESS departments regularly to identify agency’s volunteering needs
Collecting volunteer information, availability, and skills and entering relevant information into the agency’s donor management system
Pulling volunteer reports from the donor management system, as needed
Keeping new and existing volunteers informed about the organization and volunteer opportunities
Matching volunteers to opportunities that suit their skill sets, and ensuring they understand their responsibilities
Organizing training and leading on-the-job training for agency volunteers
Keeping schedules and records of volunteers' work
Ensuring the organization's mission is conveyed to the volunteers
Writing and sending letters, cards, and emails of acknowledgment to volunteers in a timely manner
Performing other duties as assigned by the Director of Engagement.

Requirements:

Associate's degree in business management, Human Resources, or a related field
A demonstrated and sincere willingness and commitment to promote diversity, equity, and inclusion in the workplace
A commitment to learning and deepening one’s knowledge of the issue of homelessness and how it intersects with other experiences and identities of those living in shelter
Experience in successfully managing or leading teams of people
Proficient in basic computer applications, including Outlook, Word, Excel, PowerPoint, etc.
Comfortability with learning new software programs
Self-motivated, process-oriented, reliable, creative, flexible, and a self-starter
Strong attention to detail and follow-through
Excellent customer service, interpersonal, and organizational skills
Excellent written and oral communication
Valid Ohio Driver’s License, proof of liability insurance, and reliable personal transportation needed.

Physical Requirements:

A person in this position must be able to sit, stand, and walk for extended periods of time and to bend, stoop, kneel and lift up to 40 lbs. Reasonable accommodation may be made to enable individuals with disabilities to perform these duties.

Preferred Qualifications:

Bachelor's degree in business management, Human Resources, or a related field
Experience using a donor management system

Experience in volunteer recruitment and management

Benefits:

Free meal on each shift worked.
Jeans days: Tuesday and Friday each week
Better you Better Ohio: Free health and wellness program with up to $225 annual reward
Dental/ Vision/ Life Insurance
Employee Assistance Program

401K Company match
Sick time
Personal time
Unpaid time off
Birthday Bonus

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Donations and Volunteer Coordinator

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