Resident Services Specialist- Standby

Job description 

ACCESS, Inc. Is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Karla Straus Director of HR, 330-376-0997 Ext 211 

ACCESS is dedicated to assisting women and children in our community that are experiencing homelessness. The agency encourages the development of self-esteem and promotes the attainment of self-sufficiency through its commitment to providing a safe, supportive, and holistic environment and through its programs of housing, education, advocacy, and empowerment. 

We are looking for a Standby Resident Services Specialist to join our 10-person strong team. This position will be on standby during their assigned shifts to come in to cover same-day unplanned call-offs. Our ideal candidate is attentive, punctual, and engaged and passionate about Social Work. The position is responsible for the safety and security of the residents and premises of the Emergency Shelter. 

Pay Rates 

$5 per hour on standby Saturday & Sunday and Holidays 

$4 per hour on standby Monday-Friday 

Hours worked will be paid at $16 per hour plus shift diff  

Shift Diff: 3:00pm-11:00pm $.50 

               11:00pm-7:00am $1.00 

Standby hourly rate includes a phone stipend. 

Available Schedules:  

• During these hours the standby employee must be available to come in to cover same day call-offs (within an hour from call).  

• Standby Resident Services staff must return missed calls to come in within 15 minutes. 

QUALIFICATIONS: 

Required: Demands a mature, responsible individual. They must possess excellent skills in crisis management, listening, verbal and written communication, maintaining professional and personal boundaries, conflict resolution, and basic computer skills.  

Reliable transportation is required. 

Preferred: Experience in Social Services, Health Care, or Customer Services. Demonstrated knowledge of community resources and an understanding of issues affecting individuals experiencing homelessness. Demonstrated knowledge of emergency medical procedures. 

DUTIES AND RESPONSIBILITIES: 

• Maintain the safety and security of residents and the shelter. 

• Conduct hourly building checks (doors, rooms, alarms, emergency exits) and document completion. 

• Monitor common areas and maintain active presence throughout the building. 

• Intervene and de-escalate situations per agency policy to ensure resident and staff safety. 

• Verify and log visitors; monitor security cameras and phone coverage. 

• Understand and follow emergency procedures (fire, power outage, gas/electric shut-off). 

• Supervise residents’ activities, enforce house rules, and assist with daily routines. 

• Complete shift reports, logs, and required documentation accurately. 

• Maintain confidentiality and adhere to all agency policies and procedures. 

• Prepare resident rooms, manage property storage, and assist with mail distribution. 

• Attend staff meetings and perform additional duties as assigned. 

• Remain at post until relieved; brief incoming staff on pertinent information. 

Physical Requirements: 

• Occasional need to climb stairs while carrying items up to 25 lbs. 

• Must be able to remain in a stationary position during shift 

• Moves items up to 25 lbs. 

• Bending, twisting, kneeling, reaching, walking occasionally 

• Must be able to pass physical and written certification training for CPR.  

Job Type: Standby 

Benefits: 

• Employee assistance program 

• Free Meal During Shift  

• Education: 

• High school or equivalent (Required) 

• Experience: 

• Social Work, Health Care, or Customer Service: 1 year (Preferred) 

• License/Certification: 

• Driver's License (Preferred)